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Why You Need to Clean Up your Computer

The Norton Community recently posted a good blog on why you should clean up your computers [See Blog Here]. Here’s a brief summary on what you need to do and why it matters:

Why you need to:

  1. Outdated and unused software can be a vulnerability to cyber criminals
  2. Have a clear backup system will help you recover from hardware failures and viruses easily and efficiently
  3. Being aware of what’s supposed to be on your computer, will help you realize when there’s something you didn’t ask for
    1. These programs could be sucking up your resources (at best), or (at worst) doing malicious things
  4. Keeping programs and operating systems up to date helps to keep your computer secure from known threats

What to do:

  1. Clean up unused programs
    1. Go into your “control panel” –> “programs and features” and look over all the programs you have installed and delete programs you no longer need, or that you don’t think are supposed to be there.
    2. You can sort this by “Publisher” or “Installed On” to see what’s recently come through.
    3. Typically, anything that says “Toolbar” is a good idea to just delete. Just use the built-in toolbar from Chrom or Opera
  2. Look into your backup software ( if you don’t have one, check out ShadowProtect, they have good reviews and a decent pricepoint)
    1. Has it been running effectively?
    2. Is it working the way it should?
  3. Checkout your Anti-Virus/Anti-Malware
    1. If you’re a single user, Windows Defender (Free and built-in) should be just fine. If you’re an enterprise, you’ll want something more robust
    2. Is the AV/AM updating regularly?
    3. Has their been any threats detected?
  4. Check your Windows Updates
    1. Have they updated successfully?
    2. When was the last time you checked?
  5. Run your defragmentation
    1. Good idea if you feel your PC slowing, or you have used a lot of data. This won’t work if you have a solid-state drive, but those are super fast anyway and can’t get fragmented (or, technically, they are already fragmented but it doesn’t matter).

New Team Members at Velox

We’ve Grown!

We’ve been fortunate to grow in the last year and add some new teammates! You may have already spoken to them on the phone, but we wanted to formally introduce them to you! We’re really excited to have them on board, and we think you’ll enjoy working with them too!


Lisa Ellefson

Nerd Rating: 4.2

Lisa joined Velox back in February and is part of the Red Team.

Lisa first encountered computers and programing when she was nine with a cast-off Ti-99 (google it). Since then she has been fascinated with technology. After working for a small consulting firm for several years she decided it was time to make it official and got her Microsoft Technology Associate Certificate in networking. She is currently pursuing a Bachelor’s degree in Information Technology at Colorado Technical University.

Lisa moved to Bend in 1999 and when she isn’t being a complete technology nerd, you’ll find her watching her kids sporting events, off-roading, camping, or riding Central Oregon trails on horseback.

 


Brandon Henkeline

Nerd Rating: 3

Brandon joined Velox back in February and is part of the Gold Team.

Brandon first become interested in technology as a kid when he started to take computers apart and reassemble them (and they worked!). This eventually led him to build his own computers to meet various needs. He graduated from COCC in 2016 with an associate’s degree in Computer and Information Systems with an emphasis on networking.

Brandon has been a resident of Central Oregon since 2005 and when he’s not on his computer you will find him enjoying time with his wife and amazing son and daughter, golfing, or enjoying the great Central Oregon outdoors.

 


Some Have Moved On

Jon Theesen has moved on to persue a career as a sound engineer and we’re excited to watch this next stage of his career.

If you know of someone looking to work in IT, check out our careers page.

IT Services for Dental

Dentists today experience many challenges in providing the best service to their clients, and technology continues to provide excellent solutions, but also comes with challenges. And that’s why we’re here. We exist to help you experience your technology the way it was meant to be!

 

Maximize Patient Experience

We exist to propel you to server your clients better! Our goal is to take away the time, energy, and effort it takes to manage your IT systems so you can focus on your business and on your clients!

Fast Support

When it comes it IT support, speed matters! Every minute you spend fiddling and fixing your technology is a minute you aren’t spending serving your clients or keeping the lights on. Not only will we respond quickly to issues, but we’ll work to stop issues before they happen! We offer:

  • 24/7 On-Call Support
  • Guaranteed Response Times
  • OnSite Support Included
  • Disaster Recovery and Planning
  • Preventative Maintenance

Knowledgeable Technicians

With all the ins and outs of dental software, understanding the industry and specifics matters! Our technicians have a wide range software experience and specific dental software experience. We have experience with:

  • Dentrix
  • CareStream (WinOMS)
  • CareStream (PracticeWorks)
  • DMC Dental (Daisy)
  • Quickbooks
  • And many more!

Knowing Your Cables: Video Cables

Have you ever been overwhelmed why what you need to plug in with a new computer? Ever not know what cables to buy or adapters? Hopefully this blog will help with that a little.


What the cables look like

VGA

VGA (Video Graphics Array) is the oldest video cable still used today. This cable is analog and runs off of an RGB color spectrum. As analog, it also doesn’t support audio. It also is a very basic connection and is being phased out for HDMI and DisplayPort technology.

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DVI

DVI (Digital Video Interface) is the next oldest video cable still being used. This one provides the added benefit of being digital and having more capabilities, although it still doesn’t support audio. DVI also has various configurations that provide different capabilities. DVI is also being phased out for HDMI and DisplayPort.

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HDMI

HDMI (High Definition Multimedia Interface) is a audio/video digital interface cable that is replacing some older cables. It provides the extra capabilities of DVI, while also carrying audio and other signals through it. This cable was developed in the early 2000’s. Although quite prominent, there are other technologies being developed to replace it.

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DisplayPort

DisplayPort is a digital cable developed by the Video Electronics Standards Association (VESA). This port can carry audio, video, and data, though it is primarily used for video. Display port is backwards compatible with VGA, DVI, and HDMI.

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Mini-DisplayPort

This video cable was developed by apple, and is a much trimmer design that all other other cables out there.

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How to Set Up your Wi-Fi Network

Wi-Fi gives us the amazing freedom to work from nearly anywhere! But setting up a network can be quite a challenge, and if you do it wrong, you could put your entire organization at risk from hackers (who live with their mom and spend all day figuring out how to make our lives more difficult).

 

Below we have a basic guide on how to set up a Wi-Fi network and some steps to follow to make it happen.

Define your Needs

You need to ask yourself some questions to find out what you’re really trying to accomplish.

  • Who needs access to your Wi-Fi?
  • Will you still have hard lines?
  • Does your Wi-Fi connect to your network?
  • Do you have guests or customers who need to access it?
  • What usage agreement do you need to have in place?
  • Will you have time-limits for guests?
  • Does your signal need to go outside for a courtyard or outdoor seating?
  • How much Ethernet cable do you think you’ll need?
  • Do you share the password with your employees, or do you have someone set up their computer?
  • Will your Wi-Fi have hours of operation?

Setup a Standard Operating Procedure

It’s important that you set up the rules for your Wi-Fi. Even if you are a small operation, write down who you think should be able to make changes and who should be able to access it. Basically, write down the answers after you have decided on your needs. We would recommend that all mobile devices connect to the Guest Network, unless you can own them and have proper security features installed.

Write down who will be the Wi-Fi network administrators and set a location to securely store the passwords you will set up.

Other considerations:

  • Do you want to limit the connections to specified computers?
  • Will you change the password whenever an employee leaves (if you share the password)?
  • Who will be contacted regarding connectivity issues?

 

Purchase the Right Equipment

This step is incredibly important, your Wi-Fi access point should have modern security features, and you will need enough access points to get signal throughout your workspace, but you don’t want to overdo it so loiterers can see your network a mile away. You will most likely also want to have a second access point in your office for your guests.

Set up the Equipment

Place the Equipment

Place the access points throughout your area where you are wanting access. Be aware of any obstructions that may prevent the signal from sufficiently traveling (heaters, duct work, walls, etc.).

Set up Security

Make sure you are using WPA2. Use a password that is 12 characters or longer and includes uppercase letters, lowercase letters, numbers, and symbols. Don’t worry about making it easy to remember, it shouldn’t be. This should be something that’s only accessed when new computers are purchased, so make it complex so hackers can’t easily guess it or use a program to hack it (See post on passwords).

You will also want to change the admin password and user name on the router or controller. Routers typically have easy-to-guess passwords pre-installed, or none at all. Any millennial you hire will likely be tempted to mess with your settings.

Test your Connectivity

Once you have set up the security. Walk throughout your space and make sure that your Wi-Fi is working with sufficient strength. You will also want to test your guest access and any special parameters you’ve set up.

Evaluate and change

As your business grows, plan to re-evaluate your Wi-Fi network to make sure it’s keeping pace. You may need to buy better routers as your number of devices grows.

 

What is RAM, Processor Speed, and Hard Drive Memory?

Picture that your computer is a house. The RAM is your floor space. Basically this is how many toys you can play with at a time. How fast you play with the toys is determined by your processor speed (measured in gigahertz). And your Hard Drive memory is how large your closet space is, basically how many toys you can have in the house. You can’t play with all of them at the same time, but the more floor space you have (RAM) the more you can do at one time. The more closet space (Hard Drive) you have, the more toys you can store to play with at different times.

Happy Thanksgiving!

Today we want to give a shout out to all our wonderful customers! We are so thankful that you have chosen to do business with us!

Sincerely,

The Velox Team

32 Bit vs 64 Bit Windows?

What do these designations mean?

The two terms refer to how a computer processor handles information. A 64-bit Windows can handle larger amounts of RAM (Random Access Memory) more effectively than a 32-bit, and the difference is substantial. A 64-bit can handle nearly 4 billion times the amount of a 32-bit.

Why do some programs ask me which bit of Windows I’m running?business-it-support

Because of the added capabilities of the 64-bit processors, some programs have been designed specifically to capitalize on those abilities. These programs can run faster and do more than their 32-bit counterparts. However, all 32-bit programs can run on a 64-bit processors. That being said, many programmers have chosen to simply write their programs as 32-bit so that any Windows computer can run it.

Which type of computer should I get?

We would recommend that if you are buying a new computer, get a 64-bit version. Most new computers are going to be 64-bit anyway, and this will ensure your computer stays relevant as long as possible.

How can I tell which type my computer is running?

It’s pretty easy:

Windows 10: Right Click on the Windows Icon –> Click on “System”

Windows 7/Vista: Click on the Windows Button –> Right Click on “My Computer” –> Click “Properties”

The next screen will show you the bit type of processor, your RAM, and your processor speed.

Are You Monitoring for Intrusions?

“In short, there is no way that any organization can keep it, and its customers and their data, safe all the time. Many organizations now assume they will be breached and set up monitoring systems to spot when that happens, while also training staff to react quickly to fix problems.”

This is how a recent article from the BBC summarized the reality of the vulnerabilities faced by companies today.

The reality is, if you don’t have training in place and ongoing monitoring, you are at risk. Need help? Get started with Velox today.

Read the whole article here

Email Maintenance this Weekend 4/22/16

heartBeat490x368If you have Velox Hosted email, you may notice some disruption in service Friday night 4/22/16 from 10:00 PM – 6:00 AM.  Please make necessary plans to work around this event.  We apologize for any inconvenience this may cause you.

Our engineers will be adding hardware and modifying the network backbone in our hosted facility to improve performance and dependability of our hosted environment.  Our Email server is the most widely used service out of this data center, but we will also offer data storage, remote backup, and remote work space services in the near future.

Thank you for your patience as we make improvements to serve our customers better.