CategoryBusiness IT Strategy Archives - Velox Systems IT Services for the Modern Era

2018 Cyber Crime Update

2017 was a crazy year for cyber crime and cyber security. WannaCry hit every continent and most modern countries (See image below), reminding us that bad guys were out there and were just an IP ping away.

So, what should we expect from 2018? Less ransomware, more IoT attacks, and more memory and chip attacks. According to SonicWall’s 2018 Cyber Threat Report, there is a global arms race going on that businesses like yours and mine are getting caught in. “Governments, enterprises and individuals are in the crosshairs of a global cyber arms race,” says Bill Conner, CEO of Sonicwall.

The Risks to Business

He goes on to say that cyber related risks are becoming a top risk for businesses: “The risks to business, privacy and related data grow by the day — so much so that cybersecurity is outranking some of the more traditional business risks and concerns.” and Lloyd’s of Lundon (massive insurance agency) agrees with them “There are substantial insurance gaps, as a majority of cyber risks are not covered by any form of insurance,” says Lloyd’s of London CEO Inga Beale. “Just like natural catastrophes, cyber events such as hacker attacks or internet failures can cause severe impact on businesses and economies.”

So be ready, make sure you have an updated firewall in place that is properly setup, antivirus on your computers, a good password manager, and cross your fingers…

Countries infected by WannaCry

Are you settling for Break Fix or are you performing with Velox Systems?

Many of our competitors in Bend, Oregon provide business technical support on what is called a “Break Fix model”.  This means that when something is broken, you call for help and someone comes to fix it.  This sounds nice.  You get help when you need it, and you only pay for the support hours spent fixing your problem.  As long as everything is running smooth, you don’t have expensive support costs.

Businessman pressing business type of modern buttons with virtual background


The reality is that his model isn’t so nice.  Many business owners mistakenly think you don’t start paying for this service until the technician arrives to help.  The reality is that you start paying for this service the moment something breaks.  You are paying your employee an hourly wage, or los

ing some opportunity cost in service to your customers starting the moment that break occurs.  We’ll call that moment the Zero Hour.

Also starting at the Zero Hour is the wait time for a technician to arrive.  In the Break Fix model, an IT service provider is in less of a rush to help.  The business owner isn’t paying them yet, not until the support starts.  So the urgency to fix the break is proportional to how lucrative the break is.  If it’s a major break or an emergency break, the Break Fix provider knows they can charge high prices to fix it, and for that reason it may appear urgent.  For minor breaks, business owners can expect to wait hours or even days for support.

Finally, the Break Fix is not motivated to fix the problem permanently.  This is the most common problem we see when our customers come out of the Break Fix model into the Velox System.  Since Break Fix providers only get paid as long as their needed, they are often content fixing the problem over and over again, rather than providing a holistic solution that will permanently fix recurring breaks.


When we bring our customers into our system, we set up a pro-actively managed support and service plan that will ensure maximum uptime.  Our system also includes unlimited access to the helpdesk with no billable support hours for your existing network, laptops, desktops, and servers.  Our response time for any issue is nearly instantaneous which minimizes the wait time and down time for employees.  Our goal is to reduce our customer’s down time and maintain critical systems before they break.  Velox Systems has a fixed recurring fee that doesn’t depend on how many support hours have been spent.

Contact us today to get more information and a quote for what it would take to bring your business into the security and power of Velox Systems

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